1- The client support is one of the best I've ever experienced.2- The interface is pretty easy to use.3- You can access your desktops remotely using the Remote Desktop application.4- You can easily create and use RDSHOSTED virtual desktops. It works great, if you are using it in the office, you don't really need the additional features provided by the console. It doesn't do much more than the RDSHosted console. I would highly recommend this product to any company that needs to have remote access to their desktops. I use it to help my clients remotely, which has been a big benefit. It has also been helpful in training new employees. I like having my business applications online because it allows me to access them from any where at any time without traveling to our office or paying for expensive software subscription fees. There are times when things don't work well - especially if you have problems with your internet connection (and even then, sometimes they'll help troubleshoot). But overall, this product has been very good in helping us achieve productivity while not being tethered to an actual physical location anymore!