The company responds but it took THREE attempts to finally receive the package with all the parts included. The first box was missing support bars for the top two drawers, so it is non-functional. I have contacted the company to see if I can get just the missing part. They quickly offered to send a brand new package. But when I received the second box, it still didn't have the exact same part. Again, the top two drawers don't work. Contacting the company again, they investigated the issue and determined it was a manufacturing issue and the entire batch of bedside tables were missing this relevant assembly part. I was informed that they removed the entire batch of defective products. I was offered a refund for my money or I could wait until Christmas for the item to be recycled and get a third pack. I decided to wait, I really needed that particular item. I waited until mid-January and had to contact them again to check the status because I hadn't heard anything. They immediately sent a third replacement and I am happy to report that the item was complete with parts.
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