I like that they are able to customize my account so I can change different settings for all of my employees if there is something I don't understand. The reporting tools could be better, but overall its easy enough to use! It's very flexible and allows me to track everything in one place. Not much at this time since I haven't been working with them long. But from our first contact through implementation, their team was amazing. They always answered any questions or concerns right away and made sure things were set up correctly before moving forward. If you want an excellent staff who will help you every step of the way then go with loud & clear!! Tracking employee attendance, vacation usage, sick days used, etc - super simple to keep track of all these details in one spot instead of having to find each separate app/website to log into.