I like how easy it is to create my own templates for different types or projects/tasks, as well has having some prebuilt ones available (which are very useful). It's also nice being able solve problems by myself without needing help from someone else in tech support - which can be hard if you're not used with this type software! Nothing really so far but have been using since 2015 when we started at our current job; haven't had any issues yet either :P We've solved quite alot just through trial&error though haha :).