I like that it's easy to use, has many features (including integration with our other products) but can be easily configured for any needs we have or want in terms of rules/workflow etc.. It also integrates well into JIRA so you don't need an extra app if using both tools together! Nothing really - just wish there was more customization options available as some things are very limited by default configuration which isn’t always ideal. Also would love access from mobile devices when not at work computer; however this may require additional license fee? There were specific issues we needed solved such as how do people comment anonymously without revealing who they actually mean /are talking about while still keeping track where comments came form within issue tracking tool itself vs external sources e-mailing us directly. This allowed everyone involved to know exactly what info others had provided outside their own area thus reducing chances errors being.