We have been using this product from day one for our web site monitoring needs. It is easy enough that we can set it up ourselves without needing any additional help from their support team. The interface looks really nice as well with no clutter at all. I do not like how they present the software in terms of pricing plans but rather try to force you into buying different versions depending upon your usage requirements which are quite costly. If you need something basic then there's nothing wrong about going simple and just use whatever free version will suffice. For us it was mostly used for website performance testing purposes - mainly latency issues.