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Montenegro, Podgorica
1 Level
675 Review
32 Karma

Review on Duramont by Nhyiraba Wilson

Revainrating 3 out of 5

International Customers Have a Disappointing Time with Duramont

I was delighted to learn about Duramont's selection of office supplies and furnishings when I was researching internet retailers from my home country. Unfortunately, my interactions with the business have been less than satisfying. To begin with, the outrageous international shipping costs have made this buy prohibitive. The delivery time is also much longer than promised, which is annoying if you need the goods quickly. In addition, I was let down to discover that the goods' quality was not commensurate with their hefty price tags. The furniture, especially the seats and couches, is uncomfortable and of low quality, and the lighting is flimsy and poorly installed. The customer service representatives at Duramont were uncaring and uninterested when I called to voice my displeasure. I had a bad encounter with their products and services, but I received no solutions or compensation from them. My time spent with Duramont has been mostly stressful and disheartening. The company's high shipping costs, lengthy delivery times, and subpar quality have dissuaded me as an international customer from making a repeat purchase of workplace supplies or furniture from them. I will not be returning as a customer because of their poor customer care.

Pros
  • Outstanding assistance provided to customers.
Cons
  • There is a scarcity of options in certain merchandise classes.