The most useful thing about this software for me personally has been its ability to manage my contacts in such a way that I can easily access them all at once when needed. It also allows you to create folders which are very helpful as it saves time searching through your contact list everytime. There isn't anything really bad or good here but what i do like about enonic xp is how easy they have made things by allowing us to add new features without having to pay extra money each month so we don’t feel ripped off! As an admin if there was something better out there then maybe i would consider changing over but nothing comes close yet. In terms of managing our customer database this tool does exactly what it says on the tin - it helps keep track of who needs contacting next etc.