I like that this is an all in one solution for my site, it really does everything we need from our host to manage backups etc without having multiple sub-accounts with different providers. There are some things about paper plane which could be improved but nothing major so far as i have used them over 2 years now they do what you want them too. The control panel looks very good once set up, its easy enough to use if not familiarised at first - no real complaints here other than maybe there shouldnt be such large fonts when viewing info or emails? This would make using their products much easier! As well as being able to backup your website automatically and easily via cron job.