The most important thing about this software for us was to have all our different business functions under one roof so we could easily access them from anywhere in house as well at home when away! It's not perfect but it does help streamline processes which are very helpful during busy times of year like Q4/Q1 where there tend be more calls than usual due its being holiday season etc.. We've been able use other softwares before such Salesforce & Dynamics CRM however they didn't provide everything you need within 1 package (ie- accounting). Also having multiple people using these tools has made things easier since everyone knows how each tool works - also makes training much quicker because no new user will ever get confused by something similar looking!! Having said those issues I'm sure if an issue arises someone would come up trumps pretty quickly :) So far nothing really bad just.
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