Review on Plush Chenille Microfiber Bath Mat Rug - Super Absorbent And Extra-Soft Shaggy Bathroom Shower Rug - Machine Washable And Dryable - 20 X 30 Inches - Spa Blue by Chris Drury

Washed twice and the backing separated from the mat. BUT. I submitted my product review and was contacted by the seller within a day or two. He was very polite, but he was aware of the bad batch of rugs being produced. I must admit, I was not very happy he knew and still allowed the rugs to go out. He asked how he could make it right and offered a full refund or even a replacement. Since I had already sewn the pieces in a few areas I told him to just correct the quality for future customers and to offer a few words on the product review should anyone happen upon one of the other poor quality rugs. Unfortunately, you can not determine which rug is bad being stored in amazon warehouses. Knowing this he reaches out to try to make thing right. However, I thanked him and just politely declined a refund or a new rug. Today, nearly a month later, I received a new rug. It is just as beautiful as my first one; vibrant and soft. I am not worried about the quality of this new one as I know the company owner will make it right. He didn’t have to send me another one, but he did. Thank you for my replacement and for caring about your customer satisfaction regardless of their request for replacement.