I like that it lets me know when my app is getting user feedback quickly, and I can easily respond to a bug report in real time. Some of the bugs are not easy to reproduce, so it's hard for us to fix them. Also, sometimes we don't get notified about new reports, but we do receive notifications via email. It would be nice if we could filter out which reports are important to our team. I also dislike how the UI looks at times. It doesn't look very professional or clean. Sometimes it's hard to find information in the UI as well. The best part is that we can see real-time data about customer feedback. This helps us make changes faster and improve our apps.