I like the ease of use and fast response to my queries, especially as they are located in India! Nothing really, everything seems pretty good to me. I have not come across an issue that requires immediate attention or support from Spectx. If you're looking for a cheap and reliable cloud service, then this should definitely fit your needs. The pricing plan of the software is very reasonable and affordable. Pricing is also flexible enough to fit any business budget. Data collection and storage is easy and smooth at the same time. The interface is very easy to use and the product is very powerful. The price is also very reasonable. The only thing I dislike is that the product does not support Windows. It is a great product and I highly recommend it. I have been using SpectX for a couple of years now and I have been very happy with it. I have been able to process log files and extract and analyze data from them.