Updated 11/28/2020: Customer Service - 5 Stars Updated Version - 5 Stars My kids loved the original but I had to reconnect the wire all day! The company listened and responded to the feedback with an update. Improved version with rivets to keep the scraper in place, great! As you can see from the photo, there are no end-user complaints. If you have large (boys weigh 18 pounds each) or feral kittens, get the updated version. FIRST RATING: Would have been nice if the brush stayed in place. There were no instructions, but common sense told me to insert the ends of the brush into the holes in the base. If I don't miss anything, it's a major design flaw - as soon as my boys try to arch their backs, the brush pops out immediately. There has to be a way to lock the brush in place.
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