My daughter ticked this off her wish list as a graduation present. On the first day she took 2 pictures, it turned out quite well. The next day the problems started. The film got stuck after taking the picture and the camera shut down completely. It didn't turn on at all, even after changing the batteries (yes, with alkaline batteries, which are recommended). When we spoke to customer service we were asked if we wanted to exchange it and then turned around and said it wasn't possible. This was very upsetting to my daughter who wanted to use it at her prom party and now can't.
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