The best thing about this product to me was that I could create my own custom dashboards with graphs/charts of all our applications in one place! This allowed us as an organization at large access quick data without having multiple people looking up each application's dashboard individually or manually pulling them together ourselves through excels etc..
There are definitely better products out there but these days its hard not have competition when trying something new so we're stuck using what works well enough until they update their offering again (which hopefully will be soon). We were able solve many problems by just being easily accessible via api manager - which gave other departments easier ways than asking IT directly if needed info such as user accounts passwords ect.