I love how easy it is for us as administrators of our systems at work (Asterisk) which are now connected through this great tool! It's very well organized and has all sorts of filters that makes searching easier than ever before - even when there might be several results per page or folder!! The customer support team really helped me out whenever needed :) They were quick responding & always made sure we understood each other perfectly without any difficulties whatsoever.
We have solved problems related both from technical side but also having troubles understanding some concepts about virtual terminals/sessions etc.. This was extremely helpful since my colleagues did not know what exactly they meant by "session" until i explained them everything using their system terminology terms instead.