I am able to access my files remotely without having to worry about where it's stored or whether someone has physical possession of them. It also allows me to share with others who do not have computer capabilities (iPad) which can be very helpful in remote areas such as field service technicians working off-site. There are no issues when using this system; however sometimes things go wrong due to technical errors but those problems seem rare. The ability to send documents via email rather than faxing saves time & money for our business.