I ordered this because I can't stand new car headrests. I was placed in a very uncomfortable position, slightly hunched (head down) and very concerned about my back and neck. Adjusting the lumbar support in my car (Buick Enclave) does not solve the problem. I'm also not sure if it's a problem with the lumbar support. Anyway, this back is well made, padded and the straps are snug to the seat (attach to the back). I put it on the seat and when I sat on the seat it was really uncomfortable whether I put it up or down. So I turned it upside down and voila! That's great. The thicker part fills the hollow behind my neck, keeping my head straight. The headrest still seems able to do its job (I've previously flipped the headrest, which I know is unsafe). With the back down, this product is extremely comfortable and solved my problem.
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