The ability to use our own templates for ease when setting up new printers/printer networks! No need anymore to send files via email back-and forth between support staffs just so they can set it all up correctly before we get into work each day!! They have also been very responsive since I've started using them as well by providing me assistance whenever needed (even if that means sending someone from India). Nothing really at this time but maybe try some other competitors out there like Canon etc? We are able to easily configure thinprint within minutes once installed which makes us look professional instantly without having to rely solely off emails sent weeks ago about printer configurations - especially helpful during meetings where you don't want people seeing your computer screen while looking over yours trying to figure things through manually only after many exchanges online & phone calls back n fourth..