The customer service has been amazing; I have never once received an email back with my question or issue, which in itself makes me feel very important as their only priority should be to provide excellent support for users! This also means they are constantly learning new things about software licensing from our needs - it's not like we're stuck doing what you think would benefit us best because of your experience (and lack thereof) years ago :) We use mirrakey primarily so clients can license multiple applications at one time without having different vendors send out licenses each month/year etc.. It works great!! The ease of use and the ability to customize the software to fit your business needs. The support is also great. I would like to see some more options for the pricing. I would also like to see more features in the software. I would highly recommend this software. It is easy to use and customize to fit your business needs. I am solving the issue of managing software licenses for our clients.