Review on 🪑 Joovy Nook NB High Chair with Reclinable Seat, Newborn-Ready, Compact Fold, Swing Open Tray - Jet by Michael Cullen

First I contacted Joovy via live chat to confirm that this latest version of the Nook high chair has an adjustable footrest, washable straps and an easy to remove seat cover. I was told yes to everyone! I received the item and all 3 answers were wrong. The footrest is not adjustable, the straps are not washable as they are still fabric and the seat cover still requires the loosening of 2 screws on each of the armrests to be washable. I called their customer service to tell them my frustration that I was given the wrong information and the representative fell silent. She literally said nothing. For a $200 high chair, they need to train and hire better customer service reps, not to mention make more functional $200 high chairs. Incredible! I'll be back.