The best thing about help net was their customer service, they were very helpful when I had any questions or concerns with my computer problems! Their prices are fair for what you get which makes it easy to pay monthly instead of yearly like other companies charge more money than needed if your not using all features offered by them (like remote access). They don't have as many employees at this time but i'm sure once we start getting bigger things will be easier because there's always someone available who knows how computers work so no problem solving issues anymore.