At this price you would expect everything to be fine. It's very convenient, but literally flies off the edge of the shampoo bowl where it's supposed to stay. You have to play with it too much to make sure you don't break the seal between the customer's neck and the headrest. My employees keep annoying their customers and keep reminding me that they are not happy with the new headrests. Okay, I always try to keep the bar high.
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