I like that we are able have our own set rules for each client or user group in order they can use them as needed without having any technical knowledge required! There isn't much you could dislike about this program other than maybe if there were more options available (maybe some extra features/tools would be nice).
If your looking into something where all clients will benefit from then look no further!! We've been using these products since 2010 when my husband was still working at another agency he used their system called "Workforce". They had several different types but most commonly what people wanted us do first thing every day before 8am which worked well because many times employees don’t get off until after 7pm so by morning time everything gets turned around quickly & efficiently. This helps solve problems such lack productivity due employee not being trained properly enough etc..