The blanket worked for about 2 hours. It then showed "E" for an error and stopped working. We followed the instructions and nothing solved the problem. We'll send it back. Update: we called the number on the package and they advised us to return the duvet and they will replace the duvet free of charge. They explained that sometimes a duvet is packed too tightly when shipped, causing the inner cords to snap. Two days later a new blanket arrived and it works great! It's so soft and the cord design is such that it never comes off the comforter!
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