*** UPDATE Oct 2019 - After 18 months this dock stopped charging my laptop *** FIRST CHECK: I need to turn off my macbook completely, unplug dock, macbook reinstall , and then turn everything back on when I put the laptop in the dock. The laptop must also be started with the lid open for the first time so that the external monitor can recognize the HDMI connection. A mouse and keyboard connected via USB randomly loses the connection and requires a complete shutdown of the Macbook and the docking station to be recognized again. Often all communication is lost after the Macbook goes to sleep. This dock is an overdone, overpriced and underperforming disgrace. The only reason Landing Zone is in business is the lack of competition. I am completely disappointed that this docking station cost almost $300.
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