Do you have an earlier version that was square, similar in design etc but wished it was circular so it would be more appropriate for the bathroom? As a warning, the videos in the installation section of their website only show you how to install everything. Mine came pre installed (head) with no bracket and shower head compared to web videos showing instructions on how to connect the parts on the shower head. (mine was already done) so I have to assume it's a newer version where you can just put your hand on your head and go. The knob was a little confusing until I realized I had to turn the knob on the stem, this loosens it and allows me to move the end pieces and then close the knob to lock it. The included tape never needed to be used, it came with 3 extra rubber bits and a twisting tool. They never had to be used, it's pretty easy and you can just use your hand. Dispenses a ton of water and now my showerheads are more centered instead of facing the wall in front. UPDATE 2/6/2020: Still working fine. Well if for some reason it leans due to the weight. Reverse installation of bar handles. Look at my picture I re-uploaded instead of having both buttons on the right side switch them both to the left and install. (Rotate and adjust the bar after removing). This is to prevent the handle/showerhead from falling under the weight. In the previous direction, I had to keep it half-tilted so it seemed like it was about to fall. Reversing seemed to solve the weight resting issue. I think it had to do with how I rotated/attached the rod to the main tube. When it works, no tilt when centered. Big. But when that happens, you'll need to raise the retractable main bar at a steep angle, rather than straight or slightly raised. Turn the board over. After inversion, it is stable and much stronger.
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