First let you know that I've been teaching with surface professionals, so it's not unfamiliar, but it's more of a challenge and difficult to use. Screen touch in apps is so bad you have to use a stylus. The internet froze until I disabled Windows Defender Active Security. What good is a security system that crashes the internet when you're choosing food from a take-out menu, for example? Last and most annoying, the onscreen keyboard is limited and needs another secret to get the full working. Again, it should be easy to use, not more difficult. Now she either keeps toggling (no alt key) or buys a Bluetooth keyboard, ,,, in short, a clunky, crappy and buggy user interface. Last update. It took 3 attempts to download the OS update which was now 1/2. THE YET TERRIBLE INTERNET. Nothing I've tried fixes the crash in Chrome, Explorer and Edge (all up to date). My Wi-Fi is 200m/s and never freezes on other computers so this is definitely a terrible device. Support is of course almost impossible with Microsoft. I had to buy and I'm a tablet or a full laptop
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