I installed three of these hooks and they all had the same problem. The back plate that is attached to the wall first is not tall enough for the hex pin to fit. I solved this by padding the back seat and raising it a bit. So the pen will grab it. You can also use cardboard, but you only need to lift it about 1/16 inch for it to fit properly. Pros: Once installed, the hook looks great and sleek.
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