The interface is very user friendly. It is fast and easy to navigate.The documentation for each step is very well done. You can't create an issue with a custom title. However, if you have an existing one, it will show up under "open" issues, but there's no way to change it. Some things are not intuitive. For example, I didn't realize I couldn't click on some drop downs (I was used to clicking in my browser). Other functions like creating a new story is more complex than it needs to be. We've been able to use this program to create stories, add tasks, set priorities, assign owners, etc. It has also been helpful in managing our backlogs. This allows us to track all of our work items from a single place.