This works well to soften the heel area and remove old dead skin and calluses. This helps prevent deep cracks in the heel during the dry winter months. The rotating head makes the project faster than a hand file, so it's nice. Mine came without a rotating head (already attached). There were no extra 2 anywhere. Thought maybe they were stored in the handle and tried unscrewing the handle to check but it's sealed and can't be opened. I'm not sure if the product has changed as I don't see where they would put the extra 2 heads in the package I received. Oddly enough, the packaging also says how to swap out the 4 batteries - however it is rechargeable so it doesn't have replaceable batteries so the instructions don't match the device itself It's not elevated or textured in relation to its surroundings, making it a bit difficult to turn on and off. WHAT I LIKE: * Works well and fast. on my heel to soften it by removing old dead skin * Has a cap to protect head when not in use * Nice to have some extra hand tools * Rechargeable is better than using batteries/ needing to be replaced * The head is easy to use Remove for cleaning or replacement (although I didn't get the replacement heads) WHAT I DON'T WANT: * Didn't come with 2 extra replacement heads as stated on the product page * The on/off button Mechanism is not that easy to use * Can be a little messy as dead skin sheds off so make sure you do it in the shower or indoors to avoid a lot of cleaning * There is only one USB charger - there is no charging box to plug into an outlet, so you will need your own USB power adapter * The instructions appear to be for a different version of the device as it is describing n how to replace the batteries with a screw base (which doesn't unscrew and my machine is rechargeable).
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