If the distance is more than 12 inches, the sensor will not transmit data to the computer. Called Revain support. They provided customer service information to Precor, the manufacturer of the Spinning product line. I contacted a representative who said they don't have this product. I informed him this was sold by Spinning on Revain, he said "let me transfer you to another department" which was a voicemail box. I left a message Stay tuned I will update the information as the situation evolves. In addition, the display on the computer is very dim and only visible from certain angles. At the moment I can only strongly advise you to keep your hands off this product.
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