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1309 Review
57 Karma

Review on Nexinto by Nick Cleary

Revainrating 5 out of 5

Good outsourcing services at the higher end of the spectrum

I've used NEXTO as an outsourced vendor of cloud infrastructure, hosting servers & support to my clients with some success over last few years (2). Customer service is good but not great - they have occasional outages which can be frustrating when you are in need of their work done immediately! Their pricing structure was also very confusing at times compared to other providers we had worked with previously so there were many discussions around what would fit best within our budget constraints. We got away from using them because it became too complex managing multiple accounts across several different vendors. It's been difficult moving off this platform due to specific requirements that only they could provide us with such complexity wasn't achievable elsewhere without paying through the nose. Support tickets went unanswered or took days before answers where received and often incorrect solutions provided by staff who didn’t understand.

Pros
  • They do respond quickly however sometimes questions asked take ages until answered properly even though techs don' t know why question has arisen yet again...Very responsive if required assistance regarding issues arising during usage period.
Cons
  • Not the best