The team at Experent was very helpful, extremely knowledgeable about our industry (retail), had great ideas for content/speaker panels during events they were designing as well! I felt like there wasn't much of an issue with them beyond some minor communication issues between my agency account rep & me but we addressed those in no time flat which is always nice when working remotely!! Give it try - don’t be scared off by past experience or perceptions from other vendors who have not worked w this type product before. We are solving problems related specifically around training needs assessment across different geographies within retail brands so clients get better insights into what people need vs simply saying "we're here!".