I originally ordered a size too small, so I reordered a larger size. The first came in a nice box, obviously new. When reordering a larger size, there was no box or tag on the belt, it just came in this bag. I don't mind sending anything back, but I don't expect to pay full price for the item anyway. I see that there is a bulge in the leather where someone tried the belt on before. This was supposed to be a present for my father. Very disappointed with the professionalism and misrepresentation that the product is new.