I like how easy it is to use and understand. It does what it promises, and gives us peace of mind that our information is secure when on vacation or traveling. There are a few things I'd like to see added in the future (but honestly do not bother with). However, as for now, I love the ease of using this credit monitoring service. I highly recommend using this product! With idstrong, we have realized safety and security when leaving our residence. We appreciate how fast they respond to any issues or inquiries. I like the speed with which they respond to my inquiries and the ease of contacting them. I don't like that the initial questionnaire could be a bit more extensive. It would be helpful if they had more questions about the specifics of your situation. I would recommend them to any company looking to provide credit monitoring services. I have been monitoring my credit for almost a year now and haven't had any issues. I've had several people that I've referred to them and everyone has been pleased.