Great product to start with, tried logging in and setting up product warranty 6 times. Access to the website was denied six times in two days due to six different error codes. A day after being eligible to return to Revain, the button broke and I was struck by the low fan speed. That issue aside, I'm happy with what it offers in terms of design, comfort, and how well it cools my laptop. It's hard to find a cooling pad that fits a 17 inch laptop. I will not recommend this item to anyone as the original warranty was impossible to set up and it broke after 30 days.
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