I like how easy it is to set up my website, also that customer service was really great! It's not as cheap or fast loading of pages than other companies we've used previously but their support staff were very helpful when they weren't busy with customers at handover time which can be difficult for any host provider (whether you're paying them lots/or little).
If your looking into having hosting then go ahead - there are no downsides so far from our experience just make sure whatever solution suits best fits what type / size business needs & budget range available before making decision :).