I ordered this topper, it felt very soft to me, too soft for my needs, but after another 6 months of use it started to tear in 2 places and so on as a result the topper tears grew. I contacted the company for a refund which they won't give. I sent at least 3 emails and heard nothing. I'm hesitant to write a negative review, but I feel I have a valid complaint that hasn't been resolved. Wouldn't order again
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