Review on 💆 Universal Size Black Ergonomic Dream Headrest Face Cradle for Massage Table by Master Massage by Anna Reed

I have been a massage therapist for over 10 years and I mainly use Earthlite products. Chair massage is an important part of my business and often results in follow-up appointments for chair clients who want more. Therefore, comfort and reliability are key factors. When I saw a colleague with one of these cradles and pads I thought it would be a great idea to improve comfort and reduce the "massage ring" over a standard pad. I ordered a set and received it on July 1st. It's now the end of August and since then I've worked on about 15 chairs. It was great at first and a welcome change, but over the past few weeks I've noticed that the carrycot will shift when either the head is tilted or the neck is tilted. Finally in place, it just won't stay in place if it's "locked" with no obvious way to tighten it. I found that I had to apologize in advance for bad behavior to several of my past customers. I researched return options and found that the return window is only 30 days. The site allows returns through them, but you are responsible for all shipping and handling charges. For real? Do I have to pay 20% of the original cost of the product for the privilege of being able to fix something that took less than 2 months? Doesn't make me confident. Instead, I wonder if the cost was worth the potential loss of customer experience.