UPDATE: After posting the review below I received a message from the seller. They not only offered to replace the drone with a new device, but also refunded the original purchase price. So basically they're giving me a free drone. They really went above and beyond to change my shopping experience. The new device is on the way and should be delivered this week. Assuming it works correctly and continues to work, I'll happily leave this update and change my rating from 1 star to 5 stars. FIRST REVIEW: My kid loved this thing the first time we played with it. It ran out of batteries quickly and we recharged it over dinner. After I unplugged it and tried to start it crashed and didn't work properly. We tried the troubleshooting steps in the guide, but when we tried to start it again, it flipped over and landed on the ground. After that, the central LED didn't even light up and the rotors didn't activate. Maybe my experience was accidental, but this thing strikes me as cheap, unreliable junk. It was cool for a few minutes while it worked, but I don't recommend it.