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China, Beijing
1 Level
725 Review
41 Karma

Review on HUGOAI by Chris Meckler

Revainrating 3 out of 5

Customer Service from HUGOAI Disappoints Me

I was really looking forward to shopping at HUGOAI for my home improvement needs, but the terrible service I received there really sucked. Their online store has a huge selection of stuff, however I had trouble navigating it and buying what I wanted. Moreover, I received unhelpful and rude responses when I contacted their customer support team for assistance. What's more, the quality of the things I did buy was subpar and fell short of my expectations. My new light fixtures were cheap and ineffective, and my new power tools were cumbersome and obviously not built to last. Overall, HUGOAI was a terrible shopping experience for me, and I would not suggest it to anyone looking for quality tools and supplies for home repair.

Pros
  • Comprehensive selection of high-quality goods.
Cons
  • prices that could be higher than those of competitors