It is very easy to use, it has all of our payroll information in one place which makes life easier for us as we do not have time or money wasted searching through multiple sources trying find what you need! I wish there was more customization available but that's just me being picky haha!! We've been using this software since 2011 so far no issues at all from my end.
The support staff are always willing to help when needed too! This program does everything we could possibly want out of an employee management system - if they can't fix something then let them know because someone will be able to come up with another solution pretty quickly once notified about their issue/problem. A lot less paper work than before (and better saved) plus much quicker turn around times between pay periods now compared to previous methods used by other companies who were slow responding due to lack of resources etc.