Review on Vinkor Flameless Candles Led Candles Set Of 9(H 4&#34 by Christopher Isaac

I bought this set of Wincor flameless candles 2 weeks ago. I received it and was pleasantly surprised by its quality and appearance. They can easily compare and/or beat leading brands in quality and looks and are excellently priced. After turning on 3 of my candles, which by the way make no noise when they flicker, and very simply setting the timer with the remote control, I didn't know how to set the rest separately from the first 3, since the remote controls work. for all. I have not received the user manual. I called Revain and their customer service was great once they put me through to a US based supervisor who understood what I was saying. After explaining the reason for my call, she tried to find Wincor's support number but couldn't. I told her I didn't want to send my batch back just to upset her, hoping that this time the manual would be included as suggested by the first rep. It made no sense. She very kindly suggested that I message the seller directly through Revain and receive a response within 48 hours. Within 4 hours I received a reply and Wincor apologized for their oversight and offered to send me a candle with instructions. I just expected guidance and appreciated the way Wincor handled its slip-up. I understand that these things happen sometimes, and having been in customer service for over 25 years, making the customer happy and coming back is what matters. My customer service experience with Vinkor was top notch. very impressive. Having said that, I would like to add that the candles are beautiful and realistic and give off a great light. Easy to use and customized for different times in your home. I will definitely buy more of these candles from Wincor. This set included thinner candles which were perfect for what I needed them for and now that I have received a regular sized pillar candle I will be purchasing these as well. Definitely recommend these candles from Vinkor, not only for the great customer service, but also for the quality, looks and great price.