
UPDATE: Support contacted me and was very helpful in my case. We found common ground to solve this problem. "If your phone has any stickers/cases, do not buy this product. I had a DMark skin on my phone and it ripped when I first pressed the shutter button on my iPhone XR. The fit is really tight so if you were planning on using it with a case, forget it. I actually stopped using them because I don't want them to scratch my phone. Note: When using them I had the problem of constantly turning off the phone and adjusting the volume because they sit right on top of them. buttons, and if you push too hard, he'll push those buttons."

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