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Marco Mooney photo
United States of America, Albuquerque
1 Level
640 Review
57 Karma

Review on AUTOGINE by Marco Mooney

Revainrating 1 out of 5

Disappointed by the Subpar Service from AUTOGINE

I was thrilled to discover AUTOGINE, an online retailer that specializes in vehicle lighting and accessories, as a devoted automobile lover. However, I was disappointed and irritated by my interaction with this store. First of all, I thought the website was cluttered and challenging to use. Finding the precise things I was seeking for proved to be difficult, and the search feature was of little use. Additionally, the product descriptions were brief and missing essential details, such compatibility with specific automobile types. When I did place an order, I was shocked to discover that the delivery process was inconsistent and took a long time. The customer service crew was unhelpful when I tried to ask them why my item arrived later than anticipated. Even worse, when my order did arrive, I discovered that the item was not exactly what was advertised. It did not live up to my expectations and was of poor quality. Overall, I've had a negative experience with AUTOGINE. I had great expectations for this store because I'm enthusiastic about both cars and lights, but it fell short in nearly every way. I'm hoping the AUTOGINE team will consider this comments and make the necessary adjustments to enhance their service and give customers a better experience going forward.

Pros
  • Numerous high-quality lighting and accessory options for vehicles.
Cons
  • Disorganized web layout