Edit October 10, 2020 (original review below) I sent back my original replacement unit. The adjustment screw was tight here too, but Hercules didn't tighten it - I was able to loosen it, adjust the monitor, and tighten it again. It's been working for a few weeks now, so I'm increasing my rating to 4 stars (minus one star for quality control). Original Review: I believe this mount will work fine if I don't need to adjust it, but the pan adjustment screw was too tight and too soft to loosen with the Allen key that came with it. The other adjustment screw loosened and tightened with no problem, but the top screw just slashed and I couldn't get my monitor where I wanted it. The mount looks like it is otherwise fine.
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