The ease of use, how it integrates seamlessly into our accounting system is great! I wish there was quicker turn around time for support tickets but other than that everything's good so far!! It does what we need to help us get organized in one place & easily share information across departments/people within my organization- which helps make things run smoother (and keep me from getting lost). We are using this as an inventory management tool also - keeping track all sales orders coming through vs when they will be shipped out etc.- very helpful.