The best thing about NoVUS is their customer support team which always help me as my problem requires them. Their technical expertise has helped us in solving our business problems related to product selection process of one of our clients by explaining how complex financial models are solved at very high levels of accuracy. I do not have any negative experience from working with novous yet. They really value your feedbacks hence they will try hard to solve it. If you would like something specific than just let them know. So far everything looks good but i guess if there ever arises an issue or complaint then be ready because even small issues can escalate into big ones when handled carelessly. Product Selection Process related to Financial Models using advanced techniques such Excel Macros along with VBA coding language.